Return + Shipping

Frequently Asked Questions (FAQ)

1. What is Soles of Savannah’s return policy?

We have a 14-day return policy. You have 14 days from the day you receive your item to request a return!

2. What are the conditions for a return?

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. Don’t forget to include the receipt or proof of purchase.

3. How does the refund work?

Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If it is, we’ll process the refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

4. Where do I send my return?

Please send your returns to the following address:
60 Brazelton Street Unit 7, Savannah, TN 38372

5. How can I contact you for return questions?

You can always reach out to us at solesofsavannah@yahoo.com for
any questions regarding returns.

6. What should I do if my item is damaged, defective, or incorrect?

We’re sorry for any inconvenience! Please inspect your order as soon as it arrives. If you find that your item is defective, damaged, or incorrect, contact us immediately at solesofsavannah@yahoo.com so we can resolve the issue promptly.

7. Are there any items that cannot be returned?

Yes, unfortunately, we cannot accept returns on sale items or gift cards.

8. What if I haven’t received my refund?

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at
solesofsavannah@yahoo.com so we can assist you further. You can also contact us at 731-438-3777